When it comes to your brand, are you soley focused on the bottom line and how to bring in the customers and drive your sales? Or are you willing to set aside a portion of your profits and time to focus on the one thing that makes your company a success: your customers and what they need. Tom’s of Maine recognized a consumer issue related to their niche and have created a program to serve a public health need. Not only is this a great way to generate positive feelings about the Tom’s of Maine brand, but also a great PR generator, as well.
Tom’s of Maine has a dental program they established in 2004 called Dental Health For All. It’s a program aimed at helping those who are without dental insurance and seek dental care through clinics. Since 2004 they have granted clinics throughout the US more than $670,000, which has helped more than 15,000 children and adults gain access to dental care. With more than 120,000 people in the US without dental insurance, Tom’s of Maine stepped up and decided to contribute to a cause that is beneficial to both the brand and potential consumers. Since they are one of the top leading brands in natural personal care products, it only made sense for Tom’s of Maine to extend their relationship beyond just their customers, but onto others where dental care due to lack of insurance is an everyday struggle.
Due to Tom’s of Maine’s ability to look beyond sales figures and profits, they have been able to establish themselves as a leader in their industry. Being a leader doesn’t mean your company has the highest profits or best sales tactics, being a leader means being the one to think beyond yourself, step out of the box and contribute to the community not only in a way to help your niche, but to help those customers in an unselfish way. By providing grants each year to various dental clinics around the US, Tom’s of Maine establishes a relationship with dental professionals and the clients who utilize their services and isn’t that what public relations is all about; creating a relationship and positive image of your brand that has the potential to do more than marketing alone?
Tom’s of Maine has done it right, what are you doing to establish a positive relationship with your target market to create brand awareness and create that personal connection with consumers?
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