Pierce Mattie Public Relations New York & Los Angeles

I often get asked where my phone skills come from -- as a publicist, I can pitch over the phone like no one's business (toot-toot, goes my horn). Little do some know that I spent my senior year of high school as a telemarketer selling timeshares on the beach over the phone. Yes, in less than two minutes, I would talk, pitch, book and invite you to come to a new condo complex on the Gulf of Mexico to meet with a realtor. Today those phone skills are used daily and I encourage our team to "get on the phone." Email over the years has replaced the pitch calls.

However, trends come and go and this season, the phone will re-establish itself to become "the new email." This holiday season, the next marketing call consumers receive may not be from a credit card company or a politician. A growing number of apparel chains are making personal-sounding phone calls to tout sales events or the arrival of new merchandise, according to Marshal Cohen, chief analyst at NPD Group Inc., a market research firm.

Automated calling services or store clerks who might otherwise be folding sweaters are dialing past customers - using phone numbers gleaned at the cash register - in an attempt to woo them back, he said. Some might even address the former customers by their first names to establish a kind of pseudo-familiarity. Cohen noted that the number of retailers vying for customers by phone has risen from about six to more than two dozen in the past year and a half. Chain stores such as Victoria's Secret, Limited Too and Lane Bryant started adopting the approach during the back-to-school period last year, he said.

Cohen said he expects a flurry of retailer calls after the holidays, when they will be trying to draw consumers into their stores to use gift certificates. "The bad news is the more stores that do this, the less effective this becomes" because customers may stop answering the phone or simply run out of money, Cohen said.